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By Milad Mahajna | January 24, 2023Joe, do you know what the analogue is for Getting Started With GEIT: A Primer for Implementing Governance of Enterprise…
On COBIT 2019 – the Key Changes to COBIT 5
Erlang C is great for a call center, but is it still accurate for an actual Service Desk? A Service…
On ITSM Basics: Is Your IT Help Desk Staffing Right?
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On ITIL 4: An A – Z Guide
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On The A – Z of Artificial Intelligence (AI)
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On Where Is the IT Service Desk in a DevOps World?
The landscape of customer experience has completely shifted. The harmony between a chatbot and a live agent is what will…
On ITSM BASICS: 5 TIPS FOR BETTER SLAs
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On The A – Z of Artificial Intelligence (AI)
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On The A – Z of Artificial Intelligence (AI)
SFIA keep evolving based on feedback from large corporations, customers, individuals and periodic revisions to keep in sync with latest…
On 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
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On Hello ISO 20000 (2018), We’ve Been Expecting You