Category: Best Practice Frameworks


ITIL 4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first publication, the “ITIL Foundation ITIL 4 Edition” (yes, I know that seems a lot of ITILs in a single book title). This was in time for the Pink19 event and it preceded […]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 7 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

COBIT A-Z

COBIT: An A – Z Guide for 2019

COBIT is a framework designed to support the governance and management of enterprise IT. It helps organizations to deliver value to [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT: An A – Z Guide for 2019

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Hello ISO 20000 (2018), We’ve Been Expecting You

COBIT 2019

COBIT 2019 – the Key Changes to COBIT 5

Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT 2019 – the Key Changes to COBIT 5

COBIT 2019

COBIT 5 is Dead, Long Live COBIT 2019

Hopefully I’m not alone in thinking that COBIT – “a framework for the governance and management of enterprise information and [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

The A – Z of SIAM (Service Integration and Management)

Ever wanted to know more about service integration and management (affectionately known as SIAM)? Well, if you have, then your luck is [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

5 Tips for Shift-Left Success on the IT Service Desk

If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

My First 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In 2017, you couldn’t escape all the talk of “digital transformation” in the IT (and business) community. It’s a common opportunity and [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

My Next 5 Tips for Using SIAM to Manage Service Complexity

In my previous blog I offered up 5 service and integration management (SIAM) tips (as well as a quick refresher as to what SIAM is). [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

My First 5 Tips for Using SIAM to Manage Service Complexity

More and more organizations are needing to manage multiple suppliers and the complexity this brings (as well as the benefits of such an [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on My First 5 Tips for Using SIAM to Manage Service Complexity

Categories

IT Humor



Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.