In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to design, develop, plan, and govern organizational change. I outlined (hopefully successfully) how taking a structured approach would be helpful for digital transformation initiatives, and offered [...]
Continue Reading Posted by 
Joe the IT Guy | 2 Comments on My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation
In 2017, you couldn’t escape all the talk of “digital transformation” in the IT (and business) community. It’s a common opportunity and [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on My First 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation
When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks
In my previous blog I offered up 5 service and integration management (SIAM) tips (as well as a quick refresher as to what SIAM is). [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
More and more organizations are needing to manage multiple suppliers and the complexity this brings (as well as the benefits of such an [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on My First 5 Tips for Using SIAM to Manage Service Complexity
If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of [...]
Continue Reading Posted by 
Daniel Breston | 7 Comments on What ITSM Needs to Learn from DevOps Training
Many IT organizations will admit to the fact that they could be somewhat better at getting better, i.e. better at improving operations [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
“Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps
If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Identify and Measure Your Work in Progress (WIP)
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 3 Lean Tips to Enhance Your Everyday ITSM Activities
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.