Category: Best Practice Frameworks


How to Use Kaizen to Drive Service Improvements (Part 1)

“Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service improvement (CSI). Working in IT is hectic. We have requests to fulfill, changes to make, incidents to fix. Sometimes we’re so overwhelmed with “the day job” that the thought of CSI seems too [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Theory of Relativity in ITSM

15 Hacks Required to Align ITIL and DevOps

DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps

Work in Progress (WIP)

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]

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Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

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Posted by Daniel Breston Daniel Breston | 2 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement

Cobit

COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

Lean tips for ITSM

3 Lean Tips to Enhance Your Everyday ITSM Activities

In the development and adoption of an IT service management (ITSM) ecosystem, people will spend many hours working on the design and [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on 3 Lean Tips to Enhance Your Everyday ITSM Activities

AWS – cloud champion

ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes

Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]

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IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Get Started with ITIL

10 Tip for Getting Started with ITIL – Part 2

In Part 1 of this blog I offered five tips for getting started with ITIL, the IT service management (ITSM) best practice framework: [...]

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Get Started with ITIL

10 Tips for Getting Started with ITIL – Part 1

Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or [...]

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Posted by Joe the IT Guy Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1

Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

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Posted by Daniel Breston Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

Five Missing Teeth of Availability Management

Resilience Engineering and the Five Missing Teeth of Availability Management

“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]

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Posted by Steve Chambers Steve Chambers | Leave a comment

ITIL Practitioner Guidance

8 Things that Stand Out in the New ITIL Practitioner Guidance Book

It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]

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Posted by Stephen Mann Stephen Mann | 4 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.