If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of dissatisfaction related to the value of ITSM training. It might be great value to the job seeker – a sought-after qualification on their CV – but where’s the value to the employer (often the training [...]
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Daniel Breston | 7 Comments on What ITSM Needs to Learn from DevOps Training
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
Continue Reading Posted by Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]
Continue Reading Posted by Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.