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By Milad Mahajna | January 24, 2023

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Hi Joe, I missed attending today's (June 26, 2019) webinar titled "Powering a new level of productivity with service orchestration".…

On Working in IT: 10 Tips for Better Workplace Wellbeing

Thank you for your information. Please correct the sentence " The death of the verb (managed) in favor of an…

On COBIT 2019 – the Key Changes to COBIT 5

Thanks for such a valuable informative post on DevOps. By going through it most of my ongoing doubts regarding DevOps…

On Using the DevOps Third Way to Improve ITIL Change and Release Practices

Thanks for the tip on building an action plan. I've been wanting to push a business transformation for some time…

On My First 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

Thanks for sharing nice information and nice article and very useful information.....

On Using the DevOps Second Way to Improve ITIL Change and Release Practices

Thank you for writing this article. I am a new help desk manager currently looking into how performance for our…

On ITSM Basics: The State of IT Service Desk Metrics as We Enter 2019

Hi Joe, I would like to thank you first for your amazing websites, it contains useful information! I'm planning to…

On COBIT 2019 – the Key Changes to COBIT 5

Hi, Please provide a standard template if you have. Thanks.

On Hello ISO 20000 (2018), We’ve Been Expecting You

Good article Joe. In my experience leading an IT customer feedback company, I agree with you that not doing anything…

On Are IT Support’s Customer Satisfaction Surveys Their Own Worst Enemy?

Great Article. Thanks alot to differentiate terms of ITIL v3 versus ITIL 4

On ITIL 4: An A – Z Guide

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.