Tag: value stream mapping


Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for years; and discussions were led, and decisions were made, by committees and reports. Life wasn’t good, and the competition was nibbling away at opportunities that the company should [...]

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Posted by Daniel Breston Daniel Breston | 1 Comment on Case Study: Using Value Stream Mapping for IT Service Improvement

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.