Tag Archives: Metrics

10 Reasons Why a Bad IT Balanced Scorecard Is Worse than None at All

Using an IT balanced scorecard will help your IT organization to focus on the right things – for both delivering against business needs and engendering service improvement. In doing so though, there are a number of potential pitfalls that organizations need to avoid, which this blog details. But first we need to start with a […]

5 Metrics Mistakes Sinking Your Service Desk Reporting and What You Should Do About It

It’s that time of the week, month, year; your service desk report is due and you’re drowning in spreadsheets and graphs. Yes, you could be out on deck helping to field the sea of incident and service request tickets coming in but you know that your service desk performance report will help to optimize the […]