Tag Archives: DevOps

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM approach”-based blog – this time looking at something called IT4IT. Never heard of it? Don’t worry, it’s still pretty new (and don’t worry that IT is mentioned twice in the name – IT4IT is actually all about […]

Where Is the IT Service Desk in a DevOps World?

As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it clear how to blend this with our existing IT service management (ITSM) activities? These existing ITSM disciplines and processes, often based around ITIL, have served us well for many years. So although […]

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of technology and the added complexity (although sometimes new technology might offer increased simplicity), has given us ITSM professionals a once in a lifetime opportunity to be taken really seriously in both […]

How DevOps Brings High Velocity to ITSM

“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps stands on the shoulders of many giants, with one of those giants being the Toyota Way from which DevOps borrows concepts such as Kata, which helps people, teams, and organizations to improve, adapt, […]