Tag: DevOps


Digital transformation

My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to design, develop, plan, and govern organizational change. I outlined (hopefully successfully) how taking a structured approach would be helpful for digital transformation initiatives, and [...]

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What ITSM Needs to Learn from DevOps Training

If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of [...]

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Posted by Daniel Breston Daniel Breston | Leave a comment

Theory of Relativity in ITSM

15 Hacks Required to Align ITIL and DevOps

DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps

Work in Progress (WIP)

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]

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Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

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Posted by Daniel Breston Daniel Breston | 1 Comment on Case Study: Using Value Stream Mapping for IT Service Improvement

Tech buzzwords

3 of the Hottest Technology Buzzwords of 2017 Explained

As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]

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IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on IT4IT 101: A New Approach to IT Development and Delivery

DevOps: From Threat to ITSM Friend

DevOps: From Threat to ITSM Friend

For those of us in the IT service management (ITSM) space, DevOps appeared on our scene around five years ago. And at that time, to [...]

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DevOps

Where Is the IT Service Desk in a DevOps World?

As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]

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2017 ITSM Agenda

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]

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DevOps Brings High Velocity to ITSM

How DevOps Brings High Velocity to ITSM

“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]

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Posted by Steve Chambers Steve Chambers | Leave a comment

ITSM bridge with DevOps

How DevOps Organizational Changes Impact ITSM

Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM

Amplify DevOps

Three ITSM Activities to Amplify DevOps Feedback Loops

There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]

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Posted by Steve Chambers Steve Chambers | Leave a comment

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.