Tag Archives: DevOps

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of technology and the added complexity (although sometimes new technology might offer increased simplicity), has given us ITSM professionals a once in a lifetime opportunity to be taken really seriously in both […]

How DevOps Brings High Velocity to ITSM

“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps stands on the shoulders of many giants, with one of those giants being the Toyota Way from which DevOps borrows concepts such as Kata, which helps people, teams, and organizations to improve, adapt, […]

Three ITSM Activities to Amplify DevOps Feedback Loops

There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback Loops” and IT service management (ITSM) has an important role to play in this. For example, at DOES15 – the DevOps Enterprise Summit – an enterprise customer care and billing company highlighted something […]