Author Archives: Daniel Breston

Daniel is an independent IT consultant with over 30 years experience. He has worked at as a director or senior consultant for a variety of organizations with a strong focus on financial services, insurance, high-transaction companies, or small companies beginning to wonder how to scale to the next step. Daniel blends Agile, Lean, DevOps, and ITSM to help businesses get the most from their investments in technology, Daniel is also a well-established speaker, mentor, and trainer, as well as a fellow of the BCS. In addition he is an Associate Consultant at ITSM.tools.

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for years; and discussions were led, and decisions were made, by committees and reports. Life wasn’t good, and the competition was nibbling away at opportunities that the company should have won. More importantly, there […]

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT service management (ITSM). Back then, our IT and ITSM best practice was learned through trial and error, and based on the documentation given to us by our suppliers, as well as […]