The introduction of ITIL 4 in 2019 brought a focus on value co-creation and value streams over the traditional process-based approach to IT service management (ITSM). It called out the need for value stream mapping, with detailed guidance for ITSM practitioners provided in the ITIL 4: Create, Deliver and Support [...]
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Joe the IT Guy | Leave a comment
This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]
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Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.