Tag: Lean


ITIL 4 Service Tool Box

ITIL 4’s New Service Value System: Welcomed but Flawed

It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service lifecycle. It was never really a requirement for many and was exposed for its product lifecycle origins of the 1980s by the digital-ready DevOps movement. We also see the relegation of […]

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Posted by Ian Clayton Ian Clayton | 1 Comment on ITIL 4’s New Service Value System: Welcomed but Flawed

The A to Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Work in Progress (WIP)

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

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Posted by Daniel Breston Daniel Breston | 2 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement

IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

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Posted by Daniel Breston Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.