This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for years; and discussions were led, and decisions were made, by committees and reports. Life wasn’t good, and the competition was nibbling away at opportunities that the company should have won. [...]
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Daniel Breston | 3 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement
Many companies still need to manage their software asset investments better – to reduce risks and financial “wastage.” It can be a huge [...]
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Joe the IT Guy | Leave a comment
COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”
Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? [...]
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Problem management can be one of the most beneficial IT service management disciplines, but it can also be one of the most difficult to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The 7 Habits of Highly Effective Problem Managers
Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in [...]
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It’s System Administrator Appreciation Day at the end of the month (July 28th to be specific), hooray for SysAdmins! It’s great that we [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on The First 5 Reasons to Love Your IT Service Desk
As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]
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For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not [...]
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Rafi Rainshtein | Leave a comment
Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Change Managers
Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]
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We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.