It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service lifecycle. It was never really a requirement for many and was exposed for its product lifecycle origins of the 1980s by the digital-ready DevOps movement. We also see the relegation of […]
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Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed
Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]
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Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
Continue Reading Posted by Joe the IT Guy | 18 Comments on ITIL 4: An A – Z Guide
The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]
Continue Reading Posted by Joe the IT Guy | 30 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)
What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.