Tag: ITIL 4


Second way of DevOps Feedback Loops

Using the DevOps Second Way to Improve ITIL Change and Release Practices

Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest blog looks at driving efficiencies using feedback loops. Before I start though, I should mention that I appreciate that many IT organizations that employ ITIL best practice might be looking [...]

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Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]

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ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on ITIL 4: An A – Z Guide

The ITSM world

It’s All Change in the World of ITSM (and Me)

The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)

ITIL 4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]

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Posted by Joe the IT Guy Joe the IT Guy | 9 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

looking-on-2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]

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Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.