Tag: ITIL 4


looking-on-2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management (ITSM) far quicker than we used to. Or it could be that the rate of change we now experience, from both an IT and business perspective, is […]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on Key Changes in ITSM in 2018 and What We Should Learn

Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

Categories

IT Humor



Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.