Tag: DevOps


A to Z of Agile

An A – Z of Agile

One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of software. They came up with the “Manifesto for Agile Software Development” which aimed to remove those complications and make software development easier and more effective. You’ve probably [...]

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ITIL 4 Service Tool Box

ITIL 4’s New Service Value System: Welcomed but Flawed

It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]

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Posted by Ian Clayton Ian Clayton | Leave a comment

DevOps Third Way

Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Second way of DevOps Feedback Loops

Using the DevOps Second Way to Improve ITIL Change and Release Practices

Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices

Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]

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Implementing ITSM Tool 2

Implementing an ITSM Tool: Understand Your Needs

This is the second blog in a three-part series that covers understanding what you need from an IT service management (ITSM) tool, [...]

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Transformation 2 min

My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

In my previous blog, I introduced the Business Transformation Framework (BTF) – a practical approach that helps organizations to [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

ITSM 101

What ITSM Needs to Learn from DevOps Training

If you actively participate in the IT service management (ITSM) community, then you’ve probably heard the growing level of [...]

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Posted by Daniel Breston Daniel Breston | 1 Comment on What ITSM Needs to Learn from DevOps Training

Theory of Relativity in ITSM

15 Hacks Required to Align ITIL and DevOps

DevOps? ITIL? DevOps versus ITIL? There’s still lots of talk around which approach companies should take. But thankfully, there’s a [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on 15 Hacks Required to Align ITIL and DevOps

Work in Progress (WIP)

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of [...]

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Service Improvement

Case Study: Using Value Stream Mapping for IT Service Improvement

This was the situation: my customer had a dysfunctional business. It wasn’t a large company, and many employees had been there for [...]

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Posted by Daniel Breston Daniel Breston | 2 Comments on Case Study: Using Value Stream Mapping for IT Service Improvement

Tech buzzwords

3 of the Hottest Technology Buzzwords of 2017 Explained

As an IT service management (ITSM) professional you might be at arm’s length from what’s happening in the software development world. [...]

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IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on IT4IT 101: A New Approach to IT Development and Delivery

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.