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By Milad Mahajna | January 24, 2023The best thing about KEDB is if the fixes do come, you have evidence of when it was a problem,…
On 5 Reasons Why Your Organization Needs a Known Error Database
Joe, Is there a particular reason why you have omited mention of management practices? It seems to be huge difference…
On COBIT 2019 – the Key Changes to COBIT 5
Thanks for the insightful read. I believe, ITIL 4 is a good change from the ITIL 3. The shift from…
On What’s Changed with Change in ITIL 4?
It’s a good read. Thank you for sharing these wonderful tips. It is quite helpful. I agree with upgrading to…
On CIOs: 5 Key ITSM Things to Do in 2020
Joe, you're very creative and insightful. I'm glad I discovered your site and look forward to receiving your blogs. I…
On ITIL 4: An A – Z Guide
Informative post. Concept has been explained very well. Looking forward for such informative posts.
On What is AIOps (Artificial Intelligence for IT Operations)?
A very good teacher with a humorous approach. Kept the class interesting and lively.
On What is AIOps (Artificial Intelligence for IT Operations)?
David has rightly pointed: "The hardest part of KM is keeping documentation up to date". Joe you very well touched…
On Taking the NO Out of Knowledge Management
The deployment of the windows pc / system with a more modern approach, because of the growth of malware in…
On Taking a More Modern Approach to Windows Deployment
Hey Joe, I liked the crispness of the content here, you touched every thing in just a few pages and…
On What’s New with the ITIL 4 Books and Content