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By Milad Mahajna | January 24, 2023

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I just took the Cobit 2019 Foundation Course. After reading this blog, I enjoyed the explanation of Cobit 2019 and…

On COBIT: An A – Z Guide for 2019

Should there be a question about changes to non-production platforms?

On How to Assess the Risk of a Change with 5 Simple Questions

Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting.…

On The Impact of the COVID-19 Crisis on IT Support Staff

Cool stuff you have.

On The Impact of the COVID-19 Crisis on IT Support Staff

Nice for information, good job.

On 9 Foolproof IT Service Desk Tips – Part 1

When reviewed our service provider SLA, we had a uncountable meetings to discuss and fine tune which took us over…

On How to Recognize and Deal with Watermelon SLAs

Wanted to cite information from you but I don't have a last name to add

On COBIT 2019 – the Key Changes to COBIT 5

Thanks for sharing such valuable information with us. It’s hard to come by well-informed people in this particular topic, but…

On The Impact of the COVID-19 Crisis on IT Support Staff

Hi Murat There may also be cultural differences, and Honorifics are treated differently too. I am an Engineer from Australia.…

On What’s Changed with Change in ITIL 4?

They are both actually correct the factor that would affect the discussion is effective management. If the other category is…

On The Greatest Ever Code to Incident Categorization

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.