My Profile
Your Focus on Employee Experience – It’s Time to Turn That ITSM Tanker Now (and Quickly)
IT Asset Management Has Changed But Has Yours?
Experience Management – Why Knowing Where Improvements are Needed Isn’t Enough
What the Introduction of AI Means for Your IT Service Desk
Automation is Dead, Long Live Intelligent Automation
How to Use the New ITIL 4 Guidance to Get Your Asset Management Under Control
How to Deal with a Change Approver “Refuser”
Make 2022 a New Dawn for Your Service Management Capabilities
What IT Service Desk Managers Need to Know About Employee Experience
What ESM Looks Like in The Real World
