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By Milad Mahajna | January 24, 2023

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[…] Read Joe’s blog post at: https://www.joetheitguy.com/2015/01/22/itil-isnt-evil-but/ […]

On ITIL Isn’t Evil But…

[…] Read Joe’s blog post at: https://www.joetheitguy.com/2015/01/22/itil-isnt-evil-but/ […]

On ITIL Isn’t Evil But…

[…] Read Joe’s blog post at: https://www.joetheitguy.com/2015/01/22/itil-isnt-evil-but/ […]

On ITIL Isn’t Evil But…

Nice overview Joe, but I think you may have a typo in the final line. I think it should say:…

On An Introduction to COBIT

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We are a Managed Services Provider, and we actually use both terms depending on the work that our Support Services…

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Brilliant. Great read.

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[…] desk is the bourbon — part of the service desk but not all of the service desk. The help…

On Are You An IT Help Desk Or An IT Service Desk?

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.