My Profile
[…] Last year, my good friend Earl Begley wrote an interesting blog called “Things I didn’t learn in ITIL school.”…
[…] Read the original post at: https://www.joetheitguy.com/2015/05/22/16-tips-for-getting-started-with-problem-management-part-1/ […]
[…] Read the original post at: https://www.joetheitguy.com/2015/05/22/16-tips-for-getting-started-with-problem-management-part-1/ […]
[…] In this blog, I take a look at observations that I have encountered over the last 2-3 years about…
[…] What exactly is your job?In my current consultancy-based role I help companies to move from where they are now…
[…] By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which includes…
[…] In Part 1 of this series on configuration management, we covered scope and scaling. Now we look at identification,…
[…] Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and…
[…] I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot…
[…] Sophie Danby and I still have more blogs to write based on SysAid’s trip to Interop New York at…
