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By Milad Mahajna | January 24, 2023

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Once again, AXELOS has left me somewhat ambivalent. I applaud their introduction of the ITIL Practitioner and recognising the capabilities…

On 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

Thanks Joe for the mention and the analysis. I personally am happy that there is an additional focus on 'value'.…

On 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

You had me at cybernetics and I agree with the need for lots more people thinking and system thinking in…

On Dear Axelos, ITIL Needs Cybernetics

Really enjoyed reading this article (whilst listening to The Phoenix Project on iTunes) and Steve's perspective and opinions on the…

On An Interview with the UK’s #1 ITIL Hater

Thanks, Wings2i, I also thought so, which is why I was thrilled to get Rebecca Beach to guest blog here.…

On ITSM Basics: How to Do Configuration Management – Part 1

pretty good points covering the ITSM basics for configuration management..

On ITSM Basics: How to Do Configuration Management – Part 1

Thanks for sharing, Ritchie!

On 6 Reasons Why You’re Going Wrong With ITIL

I fully agree... Malcolm Fry once wrote a whitepaper with 10 reasons of failure. It was related to ITIL V2…

On 6 Reasons Why You’re Going Wrong With ITIL

Thanks, Paul. Solid advice.

On 13 ITSM Tips They Don’t Always Tell You at ITIL School

I would add to this list: start by applying CSI principles from the start. Put a process in place to…

On 13 ITSM Tips They Don’t Always Tell You at ITIL School

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.