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By Milad Mahajna | January 24, 2023

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Thanks for writing it 🙂

On How to Write a Software Asset Management Process – Part 1

Thanks, glad you found this valuable!

On How to Write a Software Asset Management Process – Part 1

Fascinating first step to asset management! Understanding the audience is key, understanding their needs and problems.

On How to Write a Software Asset Management Process – Part 1

Thanks for that thought, Daniel. Indeed it’s all about perspectives. One of my hopes about this blog was to try…

On Just Maybe, Problem Management Is Not Needed

Looking at this from a different perspective could you not argue that the root cause had been found in that…

On Just Maybe, Problem Management Is Not Needed

Great points on industry diversity for ITSM practitioners. We need fresh blood (and I am not talking on vampire stuff…

On ITSM Views: Rebecca Beach, from Dimity Consulting

Thanks, James, for your comment and for sharing. I'll do my best to keep the gold coming :).

On Just Maybe, Problem Management Is Not Needed

Love this article packed with gold! shared with my whole team. Thank you.

On Just Maybe, Problem Management Is Not Needed

I guess we will have to wait and see how the exam brings about positive change, but the book is…

On 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

Glad you liked it, Paul.

On 8 Things that Stand Out in the New ITIL Practitioner Guidance Book

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.