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By Milad Mahajna | January 24, 2023

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Great overview, but the page is not loading some of the embedded images.

On An Introduction to COBIT

Yup, I thought so too :). Thanks for the feedback!

On How SaaS is Driving the Invisible Service Desk

SaaS for / and ITSM... interesting read...

On How SaaS is Driving the Invisible Service Desk

Thanks for your comment, Juan. I do understand what you're saying but I still say that while an "Other" category…

On The Greatest Ever Code to Incident Categorization

Thanks you for excellent tips! But I don't agree with rule #6. I would say that an "Other-category" is good…

On The Greatest Ever Code to Incident Categorization

Hi Joe. Great to raise the point of what will DevOps do to ITSM but have to agree we Stuart…

On How DevOps Organizational Changes Impact ITSM

I don't recognise the ITSM described in this blog, except as a joke, Of course we need to use systems…

On How DevOps Organizational Changes Impact ITSM

I don't recognise the ITSM described in this blog, except as a joke, Of course we need to use systems…

On How DevOps Organizational Changes Impact ITSM

That's a good point, Rob. The blog was intended as a poke in the ribs to ITSM professionals to get…

On How DevOps Organizational Changes Impact ITSM

I'm not sure DevOps is so challenging to ITSM in an enterprise. Transformation will take time, the practices will flex…

On How DevOps Organizational Changes Impact ITSM

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.