My Profile

By Milad Mahajna | January 24, 2023

comment Comments

I am really interested in how rule 5 has played out in the real world! Do you have any example…

On The Greatest Ever Code to Incident Categorization

Thanks for the comment Jason. What tool are you using as your help desk at the moment? I can then…

On How to Optimize Your Service Desk’s Knowledge Management

Hey this is a great article! I am concerned that if I create an FAQ site, then I would have…

On How to Optimize Your Service Desk’s Knowledge Management

The best place to start CSI is focusing improvement activity on what is most important to end users and business…

On 5 Simple Steps for Starting with Continual Service Improvement (CSI)

Is working to improve first call resolution (FCR) measurement and trending (while preserving or improving customer satisfaction ratings) the best…

On 5 Simple Steps for Starting with Continual Service Improvement (CSI)

Chose to just stop in and also tell you how much I like this blogging site 🙂 The posts here…

On The Active Directory Recycle Bin

Thanks for all the exceptional post. I really like this weblog and decided which I'd let you know! 😀 Thanks…

On The Active Directory Recycle Bin

Amazing article! BLOGTITLE seriously makes my life somewhat brighter 😀 Continue on with the outstanding articles! Cheers!!

On The Active Directory Recycle Bin

Hello! I seriously enjoy this weblog, particularly the design. 😀 At any rate, I simply wanted to mention hi and…

On The Active Directory Recycle Bin

Thanks, Joel. From my side, all seems to be fine. Maybe it's a temporary problem...or at least I hope so.

On An Introduction to COBIT

See More Comments

Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.