My Profile

By Milad Mahajna | January 24, 2023

comment Comments

These are some very valuable tips coming from someone who is very experienced in the field of ITSM. A must…

On 13 ITSM Tips They Don’t Always Tell You at ITIL School

Thank you! Glad you agree with me 🙂

On 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

Being a Leader in ITSM is not an easy task, one has to take care of the entire teams action…

On 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

This article makes a lot of great points that should be checked when adding a new ITSM tool to your…

On Preparing for ITSM Tool Implementation

As they should....thanks for sharing 🙂

On Why Continual Service Improvement Is the Crème de la Crème of ITSM

Those who scoff at the use of "Continual" should be directed to Toyota and the Improvement Kata. They never stop…

On Why Continual Service Improvement Is the Crème de la Crème of ITSM

Awesome, Michael - thanks for your input - great example!

On The Greatest Ever Code to Incident Categorization

Most traditional incident categorization involved a nested tree hierarchy. I’ve commonly seen two levels of categories, but have also come…

On The Greatest Ever Code to Incident Categorization

Eek. Thanks for pulling me up on this, Ivor - it's a long time ago now. I think that, like…

On The A to Z of ITSM

Ten processes in ITIL V2? I counted that many just in Service Support & Service Delivery.

On The A to Z of ITSM

See More Comments

Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.