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By Milad Mahajna | January 24, 2023

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Hi Lena, great point. I should have mentioned that this is within the resources available to the service desk.

On 9 Foolproof IT Service Desk Tips – Part 1

Not sure I necessarily agree with No.1. While in an ideal world, I imagine every Service Desk should be easily…

On 9 Foolproof IT Service Desk Tips – Part 1

On 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

Good pointers on how to be an ITSM expert & a leader...

On 10 Things You Need to Know to Be a Better ITSM Leader – Part 1

Thank you Wings2i for your comment. There are other important ones like IT4IT, The Theory of Constraints, SIAM and a…

On Blending Agile, Lean, and ITSM for Better Business Outcomes

Yup, Daniel definitely knows what he's talking about!

On Blending Agile, Lean, and ITSM for Better Business Outcomes

Quite an interesting read on combining Agile, Lean & ITSM...

On Blending Agile, Lean, and ITSM for Better Business Outcomes

Good pointers on how to go about starting on ITIL.. Good Read!

On 10 Tips for Getting Started with ITIL – Part 1

Absolutely, Sergey! Thank you for that reminder 🙂

On 10 Tips for Getting Started with ITIL – Part 1

The people. You should always start with the people. Tell them stories, myths, share inspiring blog posts, invite them to…

On 10 Tips for Getting Started with ITIL – Part 1

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.