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[…] https://www.joetheitguy.com/2015/04/30/getting-started-with-agile-itsm/ […]
[…] To view the original article in full, visit the following link: https://www.joetheitguy.com/2018/03/21/itsm-basics-top-13-approaches-used-service-desks/ […]
[…] To understand the author’s viewpoint better, read the full article here – www.joetheitguy.com/2018/01/31/7-habits-highly-effective-service-catalog-managers/ […]
[…] Joe the IT Guy. 2017. Where is the IT service desk in a DevOps world? [Cited 5 Feb 2018].…
Other top tip: DO NOT wait for the production of an ELP (Effective Licence Position) to remove unused software -…
Great article Joe. Thanks for digging deeper - it can be a thankless task. Every service manager should read this.…
Very interesting explanation. Thank you.
[…] you can read my blog. Next you can go to the DevOps Institute to discover more about Agile ITSM.…
[…] that the next request can be performed better, faster, and perhaps with less cost or resources. Value stream mapping,…
[…] For further elaboration on these ideas, you can view the original post here: https://www.joetheitguy.com/2017/03/01/cloud-prefers-squads-and-tribes-over-taylors-silos-and-towers/ […]
