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By Milad Mahajna | January 24, 2023

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Thanks for the insight, COBIT and ITIL are complimentary rather than rivals. I am buildind an eccommece empire Henderson Lane…

On An Introduction to COBIT

In short it is about getting in control, but most important, staying in control. By doing so, you automatically are…

On Measuring ITAM Performance and Success – the Key Metrics

Thank you ever so for you post.Much thanks again.

On ITAM Basics: 5 Tips for Dealing with SAM Complexity Caused by Decentralized Organizations

Thanks for the article post.Really thank you! Great.

On ITAM Basics: 5 Tips for Dealing with SAM Complexity Caused by Decentralized Organizations

[…] before many others, we still haven’t got these essential elements cracked. Much is spoken about agile and DevOps, but…

On Getting Started with Agile ITSM

Excellent! Most of us learned these tips early in our careers, but I frequently think we need to relearn them…

On ITSM Basics: 6 Top Tips to Reduce MTTR

Hi Joe, Great article, I share, add at my favorites and will read your others articles later. I saw so…

On 6 Reasons Why You’re Going Wrong With ITIL

[…] The day comes around so quickly – it only seems like a year since the last one. Hopefully you…

On The First 5 Reasons to Love Your IT Service Desk

[…] To view the original article in full, visit the following link: https://www.joetheitguy.com/2018/04/04/how-to-better-satisfy-end-users-with-respect-based-slas/ […]

On HOW TO BETTER SATISFY END USERS WITH RESPECT-BASED SLAs

Hello, I hope you're well. Please note the link for Problem Management: no problemo? Doesn't work. Can you please add…

On Is It Time To Rethink Problem Management?

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.