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Thanks for this article. As an ITIL 4 contributor, I posted answers in LinkedIn: https://www.linkedin.com/pulse/my-answer-joe-itil4-st%C3%A9phane-joret/
Great article, I’m hoping ITIL 4 covers more Business Relationship Management at a strategic level optimising value and generally a…
great
Hi Joe Thank you for this article and your astute analysis of the why in change management. I completely agree…
It’s awesome. Really helpful and can be related to real life scenarios. Thanks
Working with the Customers we always look in to their contracts with Vendors. It's a big issue in existing contracts…
Insightful read on the importance of value stream mapping in ITSM..
Updating Help Desk ticket categories is a great move. There are many benefits in creating effective classification of ticket categories.…
Here are some questions and reasons behind these questions to ask: Given ITIL’s guidance have statements such as “Continual Service…
[…] If you stay vigilant, CSI will always be a friend. You can view the original post here: https://www.joetheitguy.com/2016/09/28/feeding-caring-csi-register/ […]
