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By Milad Mahajna | January 24, 2023

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I like when you said that when it comes to planning for a change in your business means taking a…

On My Next 5 Tips for Using “The Business Transformation Framework” to Drive Digital Transformation

I'm totally with Russ on this, for example: Why is there a differentiation between a business and a technical service…

On 10 Key Changes in ITIL 4 (and My Take on Them)

Great read, very insightfull.

On ITIL 4: An A – Z Guide

Hi Joe, Area you already have copy of COBIT 2019 Publications? Thanks.

On COBIT 2019 – the Key Changes to COBIT 5

Fabulous a-z! Respect! I’ll quote you and revence my source - With your permission. You could have chosen Guardrails for…

On The A – Z of VeriSM

Great summary of changes, thanks for sharing. Well written

On 10 Key Changes in ITIL 4 (and My Take on Them)

Hi, Joe. I have just enrolled for the exam, and it has been hard to find study guides for this…

On COBIT 2019 – the Key Changes to COBIT 5

Love the transformation, for both you and Sysaid. Always good to see products and services continuing to improve and mature.

On It’s All Change in the World of ITSM (and Me)

I agree ITIL - or any other framework, for that matter - should be contextualised. However, I think perhaps this…

On 10 Key Changes in ITIL 4 (and My Take on Them)

"Partners and suppliers" are external to the organisation, but are used to create new or modify existing resources. Yes, they…

On 10 Key Changes in ITIL 4 (and My Take on Them)

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.