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• IT Service Management (ITSM) (153)
• Knowledge Management (4)
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• Problem Management (9)
• Service Desk (46)

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About me

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.