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By Milad Mahajna | January 24, 2023

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On Hello ISO 20000 (2018), We’ve Been Expecting You

It was interesting when you talked about how Key Performance Indicators are helpful for measuring statistics in IT service management.…

On The A to Z of ITSM

Comforting to know that I'm not the only one feeling completely burnt out this year. Good advice, thanks.

On The Impact of the COVID-19 Crisis on IT Support Staff

Nice blog. Thank you for sharing this blog.

On Hello ISO 20000 (2018), We’ve Been Expecting You

Really nice and interesting post. I was looking for this kind of information and enjoyed reading this one. Keep posting.…

On Still Insecure About Cloud? Then Read This Cloud Myth Debunker!

Good article. Thankyou

On ITIL 4: An A – Z Guide

Thanks for this ! I start a new job soon as an ITSM Analyst with cmdb related activities at the…

On The 7 Habits of Highly Effective Configuration Managers

I'm interested in your thoughts as to tickets that are passed back to the Service Desk from 2nd line, either…

On 5 Tips for Handling Ticket Escalations

I like your explanation of topic and ability to do work.I really found your post very interesting .

On 10 Key Changes in ITIL 4 (and My Take on Them)

The IT4IT reference architecture slide is really useful, is there a template of this at all that I can use…

On IT4IT 101: A New Approach to IT Development and Delivery

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.