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This is a wonderful article, so much info in it, keep on sharing more...
I know Change Management was "glossed over" on the right side of the equation. For people using a Blue/Green (A/B)…
Great article, IT has been dropped from Service Continuity management, I’m assuming that the scope covers the four dimensions so…
Hey Joe! Really liked your blog. We're building a tech platform where IT Support training is a part of our…
You completed certain reliable points there. I did a search on the subject 'ITIL certification' and found nearly all persons…
Thank you for your tip to make sure you are aware of and understand your goals when using an IT…
What New Knowledge Mgmt. (KM) Process Owners need to understand are the relationships between KM and the other ITSM processes.…
Really nice and interesting post. I was looking for this kind of information. Thanks for sharing.
After reading your article, I was amazed. I know that you explain it very well. And I hope that other…
Great article Joe. In addition to change control, in ITIL 4 "improvement" is an important factor. It is included in…
