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By Milad Mahajna | January 24, 2023

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Thank you for this blog it is really helpful. I was wondering if there is more ITIL 4 content availalbe…

On 10 Key Changes in ITIL 4 (and My Take on Them)

Thank you for this post.

On Developing a Winning IT Strategy

I read your post and its very nice. For deployment common Windows PC strategies is very helpful for me. If…

On Taking a More Modern Approach to Windows Deployment

Extraordinary article, which makes us to build more knowledge.

On What is AIOps (Artificial Intelligence for IT Operations)?

I had the pleasure of seeing Dave Snowden presenting the Cynefin framework at an ITSM event in the UK a…

On An A-Z of Cynefin

Good information post. Thank you a lot for sharing this knowledgeable.

On What ITSM Needs to Learn from DevOps Training

Great Explanation!

On FitSM: The Lightweight ITSM Standard

Some thoughts from me... The first steps to knowledge management are to define what knowledge is. This is something to…

On Taking the NO Out of Knowledge Management

Hi Joe, I did some research but couldn't find anything helpful. Could you please let me know which Cobit Certification…

On COBIT 2019 – the Key Changes to COBIT 5

I'm listening to Matthew Syed's Black Box Thinking on Audible at the moment, and it's suggesting Failure is definitely an…

On The A-Z of ITSM in 2020

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.