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By Milad Mahajna | January 24, 2023

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Thank you very much for this super insightful and well thought article! Have got lot of helpful notes from this…

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Hi, So does it make the role of a change manager redundant ??

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I also just finished reading The Phoenix Project and am being forced into ITIL training. Not looking forward to it.

On An Interview with the UK’s #1 ITIL Hater

Very informative post with everything being explained in a precisely clear manner. Was looking for this info for a while.

On Using the DevOps Third Way to Improve ITIL Change and Release Practices

Nice article. I think Kanban can help with many things, sometimes even quite unexpected ones. It definitely helps to manage…

On Using Kanban Boards to Help Manage Change

Very useful pointers on Service Level Management.. Good read!

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Informative read on COBIT 2019..

On An Introduction to COBIT

Quite an informative read on known error database (KEDB)

On 8 Tips for Using a KEDB to Up Your Problem Management Game

Great share, thank you.

On The A – Z of Artificial Intelligence (AI)

Thanks for sharing nice information and nice article and very useful information...

On What is AIOps (Artificial Intelligence for IT Operations)?

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Posted by Milad Mahajna

Milad Mahajna

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.