Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a growing phenomenon. For those of us working in the IT service management (ITSM) industry, when we hear about shadow IT, it’s usually connected with terms like problem, mistake, aberration, or [...]
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Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]
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The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]
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I recently wrote about what I see as the positive aspects of Bring Your Own Device (BYOD). But with Bring Your Own Network (BYON), I [...]
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Like so many millions of people, I’ve been excitedly waiting on the edge of my seat for Apple’s announcement of the new iPhone (please [...]
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The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]
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I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as [...]
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Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
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There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]
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Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]
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Even though Microsoft clearly stated its never coming back and we should all get used to the new tiled approach (sad face), the ‘Start [...]
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Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.