Category: General IT


Why BYOD Is a “Result” for ITSM

Bring your own device (BYOD), or even BYOX appears to be an emerging norm in many organizations. It is a function of multiple factors: An IT savvy workforce (that’s good), The lower cost of computing technology (that’s very good), The emerging ubiquity of WiFi access (also good), The acceptance of cloud services and Apps [...]

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Behind the scenes with IT basics

5 Behind-the-Scene Stages of Dealing with an Incident

I’ve been talking a lot about getting back to basics with incidents and all other things IT service management (ITSM) related – and [...]

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You Say Tomato: Help Desk vs. Service Desk

You Say Tomato: Help Desk vs. Service Desk

Whether you ask for your pizza with extra “tom-mah-toe” or “toe-may-toe,” the end result is going to be the same – extra tomatoes on [...]

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Wrong Path to Cloud

Dead Bodies and Minefields on the Wrong Paths to Cloud

There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]

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Cloud 101 – And Not Just for Dummies

The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]

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Five Missing Teeth of Availability Management

Resilience Engineering and the Five Missing Teeth of Availability Management

“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]

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Shadow IT

Is Your IT in the Shadows?

Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a [...]

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Women in IT

Why Are There So Few Women in IT?

Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]

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Posted by Rebecca Beach Rebecca Beach | Leave a comment

Cyber security weaknesses

Building New Security on the Old Foundation

The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]

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Security Threats

7 Tips For Protecting Yourself From Online Security Threats

The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]

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Bring Your Own Network (BYON)? – the ‘red line’ for support?

I recently wrote about what I see as the positive aspects of Bring Your Own Device (BYOD). But with Bring Your Own Network (BYON), I [...]

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Rebooting Underwear?  Wearable Tech and the Future of IT

Like so many millions of people, I’ve been excitedly waiting on the edge of my seat for Apple’s announcement of the new iPhone (please [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Rebooting Underwear?  Wearable Tech and the Future of IT

IT's Best Friend

Why IT Is an Organisation’s Best Friend

The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.