Tag: IT


Customer experience

Uncovering and Managing the Customer Experience

My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that despite a number of improvements made, the relationship with our customers was even more strained, and a major reason was due to the customer experience that we were providing. In the [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Customer experience

What Is Customer Experience?

Really, what IS customer experience (or CX for short)? Most explanations refer to a customer interacting with a business and its [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Women in IT

Why Are There So Few Women in IT?

Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]

Continue Reading

Posted by Rebecca Beach Rebecca Beach | Leave a comment

IT's Best Friend

Why IT Is an Organisation’s Best Friend

The IT department is one of, if not THE most important department within any organisation. IT is the glue that holds an organisation [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Hidden Costs Of Open Source Software

There is a new global trend in IT management to adopt open source platforms and applications. I’m not only talking about Linux [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Viva la Virtualization!

Lately I’ve been getting many questions from IT colleagues asking about where they should start when it comes to virtualization. There [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Avoid Becoming an IT Neanderthal

Spending my summer days reading way too much about current tech trends I get the sense that we as IT professionals are often portrayed [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

5 IT Tools You Should Be Using If You Aren’t Already!

As IT professionals, most of us are constantly looking for tools that can help us do our jobs better and more efficiently. Below, [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

The Active Directory Recycle Bin

Every so often, Microsoft releases a really cool feature, one of which I’ve recently come across called the Active Directory Recycle [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 6 Comments on The Active Directory Recycle Bin

Steve Jobs *: “IT Is Playing an Increasingly Crucial Role within Companies.”

*Well, he said that in my recent dream when I interviewed him. Like many around the globe, I’ve long admired the late Steve Jobs and [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Announcing My Very Own Joe The IT Guy Blog!

Lately, I’ve been doing quite a bit of traveling. First up was HDI in Vegas, then SITS13 in London (both great shows!), then on to [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Categories

IT Humor

Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.