Tag Archives: IT service management

Enterprise Service Management 101: My First 3 Tips for Getting Started

Enterprise service management – that’s the use of IT service management (ITSM) thinking, principles, best practice processes, and technology in other lines of business such as human resources (HR) and facilities – continues to be a popular focus for IT departments looking to add even more value to business operations. Following on from my blog […]

The 7 Habits of Highly Effective Configuration Managers

Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) ecosystem and in keeping organizations running. But what are the key things that need to be considered when optimizing your configuration management capability and the role of a configuration manager? Configuration management or, to give it […]

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of partially-completed products waiting for the busy staff’s attention. Easy to see that those part-made things have already cost money: the investment can’t be recovered until the product is complete and can be delivered to […]