Tag: IT service management


Hidden on-premise costs

The Hidden Costs of On-Premise Software and Where to Find Them

For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not only because the affordability and reliability of cloud has significantly improved, but also because it has become far more widely understood that on-premise and internally hosted [...]

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Effective Change Managers

The 7 Habits of Highly Effective Change Managers

Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet [...]

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AWS – cloud champion

ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes

Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]

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Getting your ITSM ducks lined up

Design Coordination: How to Get Your ITSM Ducks in a Row

If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Design Coordination: How to Get Your ITSM Ducks in a Row

Business Relationship Management

How Business Relationship Management Could Help You Chase the Right Balls

Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]

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IT4IT IT value chain

IT4IT 101: A New Approach to IT Development and Delivery

Following on from my previous blogs on DevOps, service integration and management (SIAM), and Agile, here’s another “ITSM [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on IT4IT 101: A New Approach to IT Development and Delivery

Migration to Cloud

The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration

Value of configuration management

How Much Configuration Management Is Enough?

If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]

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Posted by Joe the IT Guy Joe the IT Guy | 6 Comments on How Much Configuration Management Is Enough?

Explaining ITSM to E.T.

Could You Explain Your ITSM to E.T.?

If extra-terrestrial intelligence reached Planet Earth, landing in your IT service management (ITSM) department and started to look [...]

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Blending Agile, Lean, and ITSM

Blending Agile, Lean, and ITSM for Better Business Outcomes

I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT [...]

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Posted by Daniel Breston Daniel Breston | 7 Comments on Blending Agile, Lean, and ITSM for Better Business Outcomes

Being an ITSM leader

10 Things You Need to Know to Be a Better ITSM Leader – Part 2

In my previous blog, I recounted how I had recently finished the book The Bassoon King by Rainn Wilson and how the ten life lessons or [...]

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Emergency Change

ITSM 101: Emergency Change and Why “No” is a Good Starting Point

If you’ve attended an ITIL Foundation course, you’ll remember learning about emergency changes, and the role of the ECAB – the [...]

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IT does more with less

Why IT Has to Do More with Less Every Single Year

In IT, one of our biggest (maybe even our favorite?) grumble, every year, is how the business expects us to deliver more for less. So [...]

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CSI Is the Crème de la Crème of ITSM

Why Continual Service Improvement Is the Crème de la Crème of ITSM

Have you ever thought about the truly basic concepts underpinning continual service improvement (CSI)? Let’s take a look at the words [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on Why Continual Service Improvement Is the Crème de la Crème of ITSM

DevOps

Where Is the IT Service Desk in a DevOps World?

As more companies move to adopt DevOps practices to improve IT performance (my company included), I was thinking to myself – is it [...]

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Customer experience

Uncovering and Managing the Customer Experience

My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that [...]

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Stop derailing your ITSM activities

Four Things That May Be Derailing Your ITSM Activities – Part 2

In part one of this blog I covered two possible causes of IT service management (ITSM) derailment: (1) the lack of executive support, [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.