Tag Archives: IT service management

How to Identify and Measure Your Work in Progress (WIP)

If you’ve ever worked in a manufacturing environment, then you certainly know what Work In Progress (WIP) looks like: stacks of partially-completed products waiting for the busy staff’s attention. Easy to see that those part-made things have already cost money: the investment can’t be recovered until the product is complete and can be delivered to […]

What IT Security Can Learn from Speed Cameras

Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? But the concept of changing people’s mindsets to think about road safety rather than speeding is, rather peculiarly, a great fit for the IT security issues organizations currently face with the increased […]

The Hidden Costs of On-Premise Software and Where to Find Them

For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not only because the affordability and reliability of cloud has significantly improved, but also because it has become far more widely understood that on-premise and internally hosted software has an unprecedented amount of hidden […]