Tag Archives: IT service management

What IT Security Can Learn from Speed Cameras

Who’d have thought that there are IT security lessons to be learned from a new approach the UK Government took to reducing speeding? But the concept of changing people’s mindsets to think about road safety rather than speeding is, rather peculiarly, a great fit for the IT security issues organizations currently face with the increased […]

The Hidden Costs of On-Premise Software and Where to Find Them

For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not only because the affordability and reliability of cloud has significantly improved, but also because it has become far more widely understood that on-premise and internally hosted software has an unprecedented amount of hidden […]

The 7 Habits of Highly Effective Change Managers

Change managers wear a number of different hats in ensuring that changes to the corporate IT estate are applied in a speedy, yet controlled, manner. ITIL IT service management best practice outlines how change management should work, but what are the key things an effective change manager should be doing? Change management is the IT […]

ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes

Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and manage IT services, and the operating and IT service management (ITSM) models used in doing it. An earlier SysAid blog, written by my boss Sarah Lahav, looked at a new Cloud Service Delivery Manager role. To […]

Design Coordination: How to Get Your ITSM Ducks in a Row

If you’ve been following my blogs (or even if you’re just a savvy IT professional like yours truly), then you know that ITIL® offers us a wide range of processes to learn, love. and adapt to our circumstances. Some of them, like incident management and change management are fundamental to IT service management (ITSM): do […]