Tag: customer support

Two jobs to service management

Service Management Isn’t One Job, It’s Two

Oftentimes it’s the every day things I do in my life that teach me about service management. So let me tell you what happened this time. I had to pick up a friend from the airport. Rather than just turn up at the designated arrival time, I was smart and tracked the flight on the […]

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.