Tag: customer experience


The 7 Habits of Highly-Effective Service Catalog Managers

IT service catalogs can make a big difference to IT organizations wanting to improve the end-user, or customer, experience. But it’s not just a technology “thing.” Instead, those involved in making the IT service catalog a success need to ensure that they think from the customer point of view. In essence the [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The 7 Habits of Highly-Effective Service Catalog Managers

IT service desk essentials

9 Foolproof IT Service Desk Tips – Part 1

Many of us in IT service management (ITSM) talk about the IT service desk as if we already have it all perfect (or as close to perfect [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on 9 Foolproof IT Service Desk Tips – Part 1

Customer experience

Uncovering and Managing the Customer Experience

My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Customer experience

What Is Customer Experience?

Really, what IS customer experience (or CX for short)? Most explanations refer to a customer interacting with a business and its [...]

Continue Reading

Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Categories

IT Humor

Get Back to ITSM Basics

Back to ITSM Basics

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.