In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management databases (CMDBs), and also IT asset management (ITAM). It can seem a steep challenge for many organizations, but it doesn’t mean that you can’t start with something far simpler – inventory [...]
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Joe the IT Guy | 4 Comments on 7 Top Tips for Effective Inventory Management
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Configuration Managers
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
Continue Reading Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?
Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance [...]
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Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
Continue Reading Posted by Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.