Tag Archives: configuration management

How Much Configuration Management Is Enough?

If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some degree of that, and therefore some degree of configuration management. Surely just about everyone knows where most of their servers are, who’s on their team, what cell phones they support (and which ones they don’t), and what […]

ITSM Basics: How to Do Configuration Management – Part 2

Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance of planning, including scope and scaling. Now, in Part 2, I look at the configuration management disciplines of identification, control, status accounting, and auditing. Identification/Baselining Once you have your configuration management plan agreed and in […]

ITSM Basics: How to Do Configuration Management – Part 1

One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the absence of a properly-defined configuration management process. Whether it’s related to change, incidents, problems, service levels, or service costing, the lack of configuration management and accurate configuration data can cause an organization significant […]