Tag: COBIT


ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks

When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, standards, and other approaches available. But which should you use? Or, asked differently, what approaches are used most? The tail end of 2017 brought news of a new service [...]

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Cobit

COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

COBIT might have started life as a tool for IT auditors, and the requirement for IT-related internal controls (hey, there’s no need to [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on COBIT 101 – So Much More Than “Control Objectives for Information and Related Technologies”

An Introduction to COBIT

COBIT, formerly known as Control Objectives for Information and Related Technology, is a business framework for the governance and [...]

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Posted by Joe the IT Guy Joe the IT Guy | 6 Comments on An Introduction to COBIT

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.