Tag Archives: cloud

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and organizational theory, with Frederick Taylor himself using a term that’s very familiar in today’s IT service management (ITSM) industry – “process management.” One hundred years since that peak, ITIL and similar IT management […]

The SaaS-ification of ITSM Means More Than a Hosted Service Desk

When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” where their favorite service desk or ITSM tool runs off-premises in the cloud, usually hosted by the vendor. However, the SaaS revolution is also happening outside of the ITSM world (yes, believe it or not, there […]

Cloud 101 – And Not Just for Dummies

The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The physical manifestation of a cloud is a collection of data centers, filled with computers, storage, and network hardware; and it’s run by an expert cloud service provider. All of this is offered to cloud […]