Tag Archives: cloud

The SaaS-ification of ITSM Means More Than a Hosted Service Desk

When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” where their favorite service desk or ITSM tool runs off-premises in the cloud, usually hosted by the vendor. However, the SaaS revolution is also happening outside of the ITSM world (yes, believe it or not, there […]

Cloud 101 – And Not Just for Dummies

The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The physical manifestation of a cloud is a collection of data centers, filled with computers, storage, and network hardware; and it’s run by an expert cloud service provider. All of this is offered to cloud […]