Tag: cloud


3 Important Cloud Views for the ITSM Capacity Manager

When applications and infrastructure run out of capacity, they adversely impact services and business operations. To mitigate this risk, it’s common for a capacity manager role to exist within an organization to ensure that business service capacity is understood. Which includes non-technical capabilities (for [...]

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Cloud Is Now for Grown-Ups

Public cloud has come a long way since we were all worried about the levels of security and availability associated with the delivery [...]

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Hidden on-premise costs

The Hidden Costs of On-Premise Software and Where to Find Them

For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not [...]

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Posted by Rafi Rainshtein Rafi Rainshtein | Leave a comment

AWS – cloud champion

ITIL-as-a-Service? 7 Cloud-Integrated ITSM Processes

Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and [...]

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Migration to Cloud

The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The Top 5 Things ITSMers Get Wrong about Cloud Migration

Cloud doesn't work with silos and towers

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

ITSM Challenges for 2017

Cloud Bite Point: A Literary Look at the ITSM Challenges for 2017

The end of the year is often a time to reflect on our past, from the year just gone to even further back in time, and then to look to [...]

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Integrate SaaS systems

The SaaS-ification of ITSM Means More Than a Hosted Service Desk

When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” [...]

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Wrong Path to Cloud

Dead Bodies and Minefields on the Wrong Paths to Cloud

There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]

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Posted by Steve Chambers Steve Chambers | Leave a comment

Cloud 101 – And Not Just for Dummies

The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.