Tag Archives: cloud

The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t care less about cloud? (Hopefully none of you are still at “what’s cloud?”) These and many other cloud “attitudes” tend to be present, all at the same time, in a typical enterprise. And, […]

Cloud Prefers Squads and Tribes Over Taylor’s Silos and Towers

It was over one hundred years ago that Taylorism, or scientific management, reached its peak of influence as the go-to management and organizational theory, with Frederick Taylor himself using a term that’s very familiar in today’s IT service management (ITSM) industry – “process management.” One hundred years since that peak, ITIL and similar IT management […]

The SaaS-ification of ITSM Means More Than a Hosted Service Desk

When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” where their favorite service desk or ITSM tool runs off-premises in the cloud, usually hosted by the vendor. However, the SaaS revolution is also happening outside of the ITSM world (yes, believe it or not, there […]