Tag Archives: BRM

The Road to Kittens Is Littered with BRM

We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal approach to understanding, defining, and supporting inter-business activities’ and therefore is essential in helping service providers deliver the right kind and level of service. Without BRM telling us where to aim, we have […]

How Business Relationship Management Could Help You Chase the Right Balls

Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first shaped to throw the ball, the dog ran off in the direction it expected the ball to go. Usually this was the wrong direction, because the dog owner then (knowingly) threw the […]

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of technology and the added complexity (although sometimes new technology might offer increased simplicity), has given us ITSM professionals a once in a lifetime opportunity to be taken really seriously in both […]