Tag: BRM


Another 5 Tips for Using BRM to Rock Service Levels

Last week, I blogged about business relationship management (BRM) (link) and how it can seriously help IT organizations who are struggling to meet business expectations around service quality, support, and anything else really. I gave you my first 5 tips, and now I’d like to follow up with the rest. Here we go… [...]

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My First 5 Tips for Using BRM to Rock Service Levels

Is your IT organization struggling to meet business expectations around service quality, support, or anything else? Then business [...]

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Kittens teach us about BRM

The Road to Kittens Is Littered with BRM

We’ve been hearing more and more about Business Relationship Management (BRM), and for good reason. BRM has been defined as ‘a formal [...]

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Business Relationship Management

How Business Relationship Management Could Help You Chase the Right Balls

Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first [...]

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2017 ITSM Agenda

10 Things You Need to Know to Set the Right ITSM Agenda for 2017

It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.