Category Archives: Service Desk

15 Tips for Getting Started with Self-Service – Part 2

In my previous blog, I offered up eight tips for getting started with self-service. Here I offer another seven. 9. Plan Ahead for Future Non-IT Use If the new self-service capability works for IT, then end users will expect something similar for other corporate service providers such HR and facilities. Or non-IT use case scenarios […]

How to Crush Service Desk Complaints by Boosting Your Capabilities with Continual Service Improvement

Long blog title, I know, but hopefully it got your attention. You might be thinking “IT service desk complaints and continual service improvement…I thought that continual service improvement is for improving the important stuff?” I’ll pretend that you didn’t think that about IT support and I’ll carry on like the trouper I am… Picture this: […]