Category Archives: Service Desk

Another 5 Reasons to Love Your IT Service Desk

Welcome back to this SysAdmin Day + IT service desk lovefest blog! Following on from my previous post – which covered trust (in getting a resolution), incident management effectiveness, major incident magic, seamless service request handling, and better IT asset management – here’s another five reasons why the IT service desk needs to be loved. 6. […]

The Hidden Costs of On-Premise Software and Where to Find Them

For around a decade now, businesses have been moving their software into cloud-based hosting at an ever increasing rate. This is not only because the affordability and reliability of cloud has significantly improved, but also because it has become far more widely understood that on-premise and internally hosted software has an unprecedented amount of hidden […]

How Business Relationship Management Could Help You Chase the Right Balls

Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first shaped to throw the ball, the dog ran off in the direction it expected the ball to go. Usually this was the wrong direction, because the dog owner then (knowingly) threw the […]