Category Archives: IT Service Management (ITSM)

The A to Z of ITSM

IT service management (ITSM) and ITIL, the most commonly adopted ITSM best practice framework, are both full of terminology. Just look to the names of the 26 ITIL processes, some of which are pretty self-explanatory but sadly some aren’t. So if you’re just starting out with ITSM and ITIL, I’m wondering which are the most […]

5 Proven Practical Tips for Starting Your Service Catalog

Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be a daunting undertaking (and “undertaking” always seems such a terminal pursuit), but a well-thought-out service catalog (plus the associated service portfolio management activities) can add tremendous value to your organization. Service catalogs provide insight and help us […]