Category Archives: IT Service Management (ITSM)

The 7 Habits of Highly Effective Release Managers

Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line between it and change management often blurred. Let’s try to clear the blurriness in this blog. Release management is the process that deals with major deployments, aka “the complicated stuff,” and its scope extends to hardware, software, […]

Enterprise Service Management 101: My Next 5 Tips for Getting Started

Following on from my previous enterprise service management blog, here’s more tips on how to get started. As a quick recap, part 1 offered advice on how to: (1) self-assess, (2) look for quick improvement opportunities in other lines of business, and (3) plan effectively. I’ll continue with another five “getting started” tips:

Enterprise Service Management 101: My First 3 Tips for Getting Started

Enterprise service management – that’s the use of IT service management (ITSM) thinking, principles, best practice processes, and technology in other lines of business such as human resources (HR) and facilities – continues to be a popular focus for IT departments looking to add even more value to business operations. Following on from my blog […]

The 7 Habits of Highly Effective Configuration Managers

Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) ecosystem and in keeping organizations running. But what are the key things that need to be considered when optimizing your configuration management capability and the role of a configuration manager? Configuration management or, to give it […]