Category Archives: Interviews

An Interview with the UK’s #1 ITIL Hater

How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and presented his criticism and condemnation of ITIL®, an IT service management (ITSM) best practice framework. His inflammatory articles include “Is the ITIL make-over like putting lipstick on a pig?” and “Is […]

ITSM Views: Rebecca Beach, from Dimity Consulting

What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of great people about their ITSM issues and then use my experience to help find a resolution, or write about it so that when others experience the same issues they don’t […]