Category: Interviews


What's wrong with ITIL?

An Interview with the UK’s #1 ITIL Hater

How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and presented his criticism and condemnation of ITIL®, an IT service management (ITSM) best practice framework. His inflammatory articles include “Is the ITIL make-over like putting [...]

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ITSM Views: Rebecca Beach, from Dimity Consulting

What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]

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ITSM Views: Greg Sanker, from ITSMTransition.com

What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which [...]

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ITSM Views: Suresh GP, from TauB Solutions

What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]

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ITSM Views from a Vendor, with Yuval Pecht from Samanage

What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]

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ITSM Views: Claire Agutter from ITSM Zone

What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]

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ITSM Views from a Vendor, with Arvind Parthiban from ManageEngine

What exactly is your job? Firstly, it doesn’t feel like a job anymore, as it’s been an exciting and life-changing [...]

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ITSM Views from a Vendor, with Stephen Mann from ServiceNow

What exactly is your job? I’m a “Senior Manager, Product Marketing” for ServiceNow – not that the job title gives much away about what [...]

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ITSM Views from a Vendor, with Ashok Srivastava from Kovair

What exactly is your job? I’m the Senior Manager – Solutions & Services at Kovair Software and work mainly on out-of-box [...]

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ITSM Views from a Vendor, with John Clark from Microsoft

What exactly is your job? I am an IT Service Management Architect within the Microsoft ITSM practice.  My job is to assist in sharing [...]

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ITSM Views from a Vendor, with Patrick Bolger from Hornbill

What exactly is your job? If you asked my wife, she’d say …“he travels around the world, speaking at conferences, about the latest [...]

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Interview with Ben Clacy, Chief Executive of itSMF UK

Joe: Tell us a little about yourself and itSMF UK. Ben: I’ve been Chief Executive of itSMF UK since 2010 and with the forum since 2006. [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.