Category: Industry Events


ITSM events

2014: A Year of ITSM Events

It’s nearly 2015 so I decided that it would be fitting to write a quick summary of 2014 via the medium of blog. At first I thought I could list all the people that I’ve helped during the year – but that would’ve been way too long a blog (and I’m sure there are people […]

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How I Learned to Stop Worrying and Love Shadow IT

It’s another Interop New York blog, this time based on a keynote by Steve Comstock, Vice President of Site and IT Infrastructure at CBS [...]

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The Key Ingredient to IT Success? Building the Right Team

Sophie Danby and I still have more blogs to write based on SysAid’s trip to Interop New York at the start of October. But we need to be [...]

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Help! SysAid Is the Only ITSM Tool Vendor at Interop

OK, I’ve exaggerated slightly in my hopefully click-bait blog titling – if you can’t beat them join them. HP and IBM are also at [...]

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The Help Ducks Institute (HDI) 2014 Conference: Have Fun And Save Some Ducks

I recently found out that the D in HDI was for Desk not for Ducks. So sadly the HDI Annual Conference and Exhibition (HDI14) isn’t the [...]

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The Pink Think Tank: It’s Not Staying In Vegas

Wow Vegas was a blast. Who knew that a short guy from New York would be so popular? But that’s enough about me, there are far more [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.